Refund & Cancellation Policy

1. Cancellation Policy

Due to the customized nature of printing and the automated nature of A4 sheet dispensing, orders can only be cancelled before they enter the "Processing" or "Dispensing" stage.

• Cancellations requested within 15 minutes of order placement are typically accepted for printing.
• Once the printing process has started or A4 sheets have been dispensed, the order cannot be cancelled or modified.

2. Refund Eligibility

Refunds are processed only under the following specific circumstances:

• Defects: If the physical print has significant manufacturing defects (e.g., blank pages, incorrect paper size) or if A4 sheets are damaged during dispensing.
• Double Payment: If multiple payments were deducted for a single order due to a technical glitch.
• Non-fulfillment: If we are unable to fulfill your order or dispense sheets for any operational reason.

3. Non-Refundable Items

• User errors (e.g., spelling mistakes in AI documents, incorrect quantity of A4 sheets selected).
• Orders that have already been collected, dispatched, or dispensed from the machine.
• AI-generated document fees once the generation is complete.

4. Refund Process

To request a refund, please email us with your Order ID and photographic evidence of the defect (if applicable). Approved refunds will be initiated within 5-7 business days and credited to the original payment method used during the transaction. This platform's payment is secured by Zoho Pay.

5. Contact Us

For cancellation or refund requests, please contact us at:
Email: printeg.workspace@gmail.com